We've ensured we offer plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.

We accept Visa, Mastercard, Delta, Maestro, AMEX, Solo and Visa Electron

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Our payment processors are ProtX and Google Checkout.

It's safer than it's ever been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times

Here at Iwizz you can order from our full range of over 150 products. We use the latest industry-leading 128-bit SSL encryption, giving you the highest level of protection possible when using your credit card, we will never pass on your personal details. Plus any order may be returned within 30 days for a full refund should you change your mind.

If you don't receive your order within the specified delivery time, please contact Customer Support , and we will look into it, and be back to you within an hour.                                                    

Once you've confirmed your order, it cannot be changed prior to dispatch.                                                   

You can if you act fast. You have a 15 minute window to cancel your order when using Google Checkout. However you cannot cancel your order using Protx. Currently you can only cancel your entire order, not individual items.                                                   

To back-up our returns policy, under the United Kingdom's Distance Selling Regulations all our customers have seven working days to cancel your purchase from iwizz.co.uk, for a full refund. This does not apply to items that have been opened or headphones which cannot be returned. We will provide you with a full refund but we ask you to return the cancelled items at your cost. If we do not receive the cancelled items back, we will arrange to have them collected at your cost. All items must be returned in full or a refund will not be honoured. All returned items will be subject to a 10% restocking fee which will be deducted from your refund.                                                  

Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have noticed that we have made a mistake with your order, please contact Customer Support. and let us know.                                                   

We're only human, so occasionally the wrong item does get sent out. If this has happened to you, we're very sorry. Please contact Customer Support, and let us know the following details: Your Order Number / Product Name / Details of the fault / If you want a refund or replacement                                                   

Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Support. Let us know the Order Number and the Product Code or Product Name of the item you wanted, and we'll look into it.

We'll usually be able to send you the item we missed out, but in on the rare occasion that isn't possible, we'll refund the money you paid for it.

Our 14-day returns guarantee

Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. If you have opened the item, it will be subject to a £5 or 10% restocking fee, whichever is the greater amount. This fee is for the cost of the product and not the cost including shipping and will be deducted from your refund. Please note that we reserve the right to send back items to you that have been returned to us after 14 days unless they are faulty.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect.                                    

When you send us something back, it is important that you ask the carrier to stamp and date the Certificate of Posting' on your Returns Label (part of the delivery note you get with your order), as this proves that you sent it back to us if it gets lost in transit.                                                     

As soon as your return has been processed by our warehouse, we'll issue you with a full refund. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with Customer Support, and we'll look into it. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.                                                    

We will process your replacement item within 3 days of receiving your parcel. We won't charge you anything for delivering your replacement order, and delivery will take as long as it did for your initial order.                                                    

If we can't send your requested replacement item, we will refund your order costs. If you want an entirely different product, you'll need to return the unwanted item for a refund, and place a new order for the item you want.                                                   

We will process a refund within 3 days of receiving your parcel. Please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it. We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address                                                   

We deliver to many places including the UK, Europe, North America and other selected international destinations. You can see a full list of countries here. We are sorry but if your country is not on the list, we cannot deliver to it at the moment.                                                    

In the unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If for any reason your bank or card issuer does hold you liable iwizz.co.uk will cover you for the liability up to the full £50.00, provided the unauthorised use of your card resulted through no fault of your own from purchases made at iwizz.co.uk whilst using the secure server. In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.